Welcome to Byfluence, an e-commerce and service platform owned and operated by Nexa IT Solution. Byfluence provides a trusted space where individuals and businesses can sell physical products, digital products, or consultation services securely and efficiently.

By accessing or using Byfluence ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and any additional policies displayed in the footer of byfluence.com. If you do not agree with any of these Terms, you may not use the Platform.

Byfluence is created to empower users to earn income, run businesses, and access digital opportunities wherever they are — as long as they meet all required registration standards and comply with Ethiopian laws.

These Terms apply to all users worldwide, regardless of location, while complying with Ethiopian regulations.

All Sellers are required to hold a valid Ethiopian business license for their registered sector.

For certain industries (consultations, health, finance, legal, or education), Sellers must also provide professional or sector licenses.

Byfluence will verify the provided information before enabling any Seller account.

Bank account information can be added later in the Seller Manage Banks Dashboard, prior to withdrawal.

Byfluence connects Buyers and Sellers under a trusted, escrow-based system that ensures secure payments and fair transactions.

• Only licensed and verified professionals may provide consultation or service listings on Byfluence.
• All consultations and services are conducted online only through the Byfluence platform.
• Buyers must complete payment through the platform before booking a session.
• All paid amounts are securely held in escrow by Byfluence until the service provider (Seller) completes the session.
• After the online consultation or service is successfully completed, funds are released to the Seller's payout account.
• If a Seller repeatedly fails to provide the scheduled session or deliver the promised service, Byfluence may suspend or permanently close their account.

Byfluence accepts both local and international payments through licensed and secure channels (Chapa, Telebirr, and other authorized partners). All Buyer payments are held securely in escrow until delivery or service completion is confirmed.

Byfluence does not access or store users' credit or debit card information.

Withdrawals can only be requested when the Seller has an available and cleared balance in their account. Sellers must have earnings released from escrow and visible as available balance before requesting withdrawal. Sellers may add or update their payout bank account only after meeting the minimum balance required by the payment gateway.

Byfluence charges a small platform service fee per transaction. Gateway fees and bank charges are non-refundable, except when returned by the payment processor. Exchange rates and conversion fees for international transactions are determined by the payment provider. Sellers can export full transaction statements for financial or tax purposes.

All Sellers using Byfluence operate as independent businesses and are fully responsible for reporting and paying their own taxes in accordance with Ethiopian tax law.

Byfluence may provide downloadable statements and reports for convenience. These are for reference only. Byfluence does not act as a tax agent or withholding representative and does not file or pay any taxes on behalf of Sellers.

In the event of a technical issue or temporary data unavailability, Byfluence will make reasonable efforts to restore available records. However, Byfluence shall not be held liable for any penalties, losses, or damages arising from missing, delayed, or incomplete data.

Byfluence remains responsible only for its own corporate taxes, service fees, and regulatory obligations under Ethiopian law.

Sellers retain ownership of all content, product images, trademarks, and brand assets they upload to Byfluence. By uploading such content, Sellers grant Byfluence a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and promote that content for marketing and operational purposes related to the platform.

Byfluence may feature Seller products, store names, or media in promotional materials, advertisements, and social media without additional compensation or notice.

All content, technology, source code, software, databases, visual design, trademarks, logos, and all other materials created or used by Byfluence — including the Byfluence name, brand identity, platform design, and system code — are the exclusive property of Nexa IT Solution and are protected under Ethiopian and international intellectual property laws.

Users, Sellers, and third parties are prohibited from copying, modifying, reproducing, distributing, reverse-engineering, or attempting to extract any part of Byfluence's software, logo, or intellectual assets without prior written consent from Nexa IT Solution. Unauthorized use may result in legal action and termination of access.

Byfluence stores Seller data, transaction records, and business documents securely within its systems. Earnings, sales reports, and performance data are accessible in the Seller Dashboard, and can be exported for tax or business records.

Byfluence retains user data only as long as necessary to fulfill service purposes or comply with legal obligations.

Users may request account deletion or data removal by contacting support@byfluence.com.

Upon verified request, all associated personal data will be permanently deleted from Byfluence's active systems within 30 days, except where retention is required by law or financial regulations.

Byfluence is a service-based digital platform designed to connect Sellers and Buyers in a secure, transparent, and fair environment. While Byfluence does not manufacture or directly supply products or services listed by Sellers, we prioritize maintaining quality and trust across all transactions.

Byfluence reserves the right to review, investigate, and take corrective action — including suspension or permanent removal — against any Seller who repeatedly provides poor quality, receives excessive refund or complaint reports, or violates platform standards.

To strengthen customer trust, Byfluence may introduce a Trusted Product or Partnered Seller label for selected items or verified manufacturers when future features are launched. These labels indicate pre-approved, verified sellers or companies who meet Byfluence's standards.

Byfluence does not guarantee that any product, service, or Seller will meet Buyer expectations. Our responsibilities are limited to providing a secure transaction system and escrow protection, seller verification and category-based approvals, and a good-faith dispute resolution process.

Under no circumstance shall Byfluence, its directors, or affiliates be held liable for product or service performance, third-party delays, loss of income, or indirect damages. Byfluence's maximum liability is limited to the total amount of service fees collected by Byfluence from the relevant transaction.

Byfluence (Nexa IT Solution)

Summit 72, National Building, 2nd Floor, Addis Ababa, Ethiopia

📧 Support & Privacy Inquiries: support@byfluence.com

☎️ Phone: +251 957569292 / +251 957589797